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NOVABIO orders are fulfilled from a U.S. warehouse with an estimated delivery window of 3-7 days. The estimate is not a guaranteed arrival date and can be affected by address quality, destination, carrier operations, severe weather and holiday volume.
Order-to-delivery process
- Address review: check the recipient name, street, apartment or suite, city, state and postal code before submission.
- Order processing: the order is reviewed and prepared for dispatch.
- Carrier handoff: tracking may not show movement until the first carrier scan.
- Transit: the normal estimate is 3-7 days from the U.S. warehouse, subject to carrier conditions.
- Delivery review: compare the carrier status with the delivery location before opening a support case.
What tracking can and cannot show
A tracking page records carrier events, not product details. Keep the NOVABIO order number and tracking number together. For USPS-managed shipments, the official USPS tracking and mail-management page is the appropriate external place to review carrier scans.
Information to send support
| Issue | Useful information |
|---|---|
| Tracking has not updated | Order number, tracking number, last scan and date |
| Address concern | Order number and corrected address; do not send payment-card details |
| Delivered but not located | Carrier status, delivery timestamp and checks already completed |
| Damaged or incomplete parcel | Order number plus clear photos of label, outer package and affected item |
Sources and further reading
Frequently asked questions
Is 3-7 days guaranteed?
No. It is the normal estimated delivery window, not a guaranteed arrival date.
Why can tracking remain unchanged after dispatch?
The first visible event can depend on the carrier's initial scan and data update.
How should I contact NOVABIO about a shipment?
Use the email or WhatsApp details on the Contact page and include the order and tracking numbers.